About the delivery of goods
Q: How much does it cost for delivery and the commission for Cash On Delivery?
Q：How long does it take before I receive the package?
Q：Would you deliver overseas？
Q：What should I do if I do not receive my purchased goods？
Q：How will it be delivered if I purchase more than one product？
Q：How will I pay for custom duties？ （For customers residing overseas）
About warranty of product
Q：Is there any insurances for the delivery of goods？
About packaging products
Q：Is packaging fee included in the original sales price？
Q：How would products be packed？
About the delivery of goods
Q：How much does it cost for delivery and the commission for Cash On Delivery?
A：Regarding the information about delivery fee, please view the following. >>Go to the page about Payment and Delivery Method
Q：How long does it take before I receive the package?
A：We use a different wooden or paper box for each product so that packing date varies. However you can expect approximately from 5 days to 2 weeks for the delivery of goods.
Q：Would you deliver overseas?
A：We can deliver your purchased goods to overseas addresses.
Please view our shopping guide for details.
Q： What should I do if I do not receive my purchased goods?
A：Please contact us after reviewing the E-mail we sent you when you placed an order.
Q：How will it be delivered if I purchase more than one product?
A：We will arrange the delivery for you to receive all of your purchased goods at a same time.
(However, depending on a situation, we may contact you in advance if there is going to be more than one delivery.)
Q：How will I pay for custom duties? (For customers residing overseas)
A：When purchased goods go through customs of your country, you may be charged for custom duties and custom commissions.
Customers pay for such fees directly to transport company at the time of delivery arrival.
About warranty of products
Q：Is there any insurances for the delivery of goods?
A：Your delivery is insured since we have insurances with transport companies.
Regarding the rules for returned items, please view the articles based on the Specified Commercial Transaction Act. >> View the articles based on the Specified Commercial Transaction Act
About packaging products
Q：Is packaging fee included in the original sales price?
A：Packaging fee is already included in the original price. We will not charge extra fees for packaging.
Q：How would products be packed?
A：Products would be packed carefully with buffer materials in wooden or paper boxes.